01
Answers from your catalogue
Product questions get answers built from your own product pages and live stock, not from the model's guesses.
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Shopify app · AI shopping assistant
Refik
A shop assistant who read your store
Refik answers shoppers from your own catalogue, stock and policy pages, then takes them to the product that actually fits.
- For
- Shopify store owners
- Platform
- Shopify app · admin console
- Status
- In production
( 01 · The problem )
Shoppers ask. Nobody answers in time.
Shoppers ask the same things all day: does this suit my hair, is it in stock, where is my order, can I return it? Generic chatbots guess, and a wrong answer about stock or returns costs more than no answer at all.
( 02 · What we built )
An assistant that only knows your store
We built Refik to read the store before it speaks: products, live stock and your own policy pages. If your store doesn't say it, Refik doesn't say it either. It installs as a Shopify app and never writes to your theme.
( 03 · How it works )
How it works
02
Takes them to the product
Refik suggests the item that fits what the shopper described and links straight to it, so the next tap is the cart.
03
Orders, returns, hand-off
Order status and return questions are handled in the chat; anything it shouldn't decide goes to your team with the conversation attached.
04
Console inside Shopify admin
You read conversations, take over chats and set Refik up without leaving Shopify admin.
( 04 · Screens )
Screens
Real screens · sample data
( 05 · By the numbers )
0
screens inside Shopify admin
Setup, conversations and hand-offs live where you already run the store, so there is no second dashboard to log into.
( Stack )Shopify appCloudflare WorkersD1LLM tool calling