The most important issue that an E-Commerce business should pay attention to is the logistics process, namely the cargo process. Customers don’t like to wait. There is a simple explanation for this, a customer who shoppers in the traditional way sees the product with the eye of the product, if it is a garment, he tries on it, pays the price there, takes the bill and finally returns home with the product in his hand. However, in the e-commerce model, it is necessary to wait certain times for this. As the waiting time increases, especially as it exceeds the promised time, the customer becomes uneasy and may feel a sense of insecurity towards your business. For this reason, you need to know very well what the logistics process is and how it works. In addition, we have prepared recommendations to facilitate the shipping process in the dropshipping model for you. These recommendations can be life-saving for you.

Remember that in the dropshipping model, the customer can only communicate with you, and you need to establish a great communication network between the manufacturer and the consumer in case of problems that may occur during the shipping process. At the same time, you can use this warehouse service to meet your return and faster shipping requests with Pirahas free warehouse service and maximize customer service.

 

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What is e-commerce logistics?

It refers to the processes involved in storing and shipping inventory for an online store or marketplace, including e-commerce logistics, inventory management, and online order picking, packaging, and shipping. E-commerce logistics starts with moving inventory from the manufacturer and lasts until it reaches the customer’s destination. Each of these components is a world of complexity in its own right, and getting them all working seamlessly together is no small task.

How ecommerce logistics differ from traditional logistics?

E-commerce logistics has two basic working principles. We can define them as forward direction and reverse direction. While forward direction defines the distribution and delivery of products to the customer; the opposite is the return or replacement of defective, damaged or incorrectly shipped products. It starts with receiving an order for a product from your online store for forward logistics movement to work. You must provide a payment option for this customer’s order. After preparing the inventory and packing the product, perhaps one of the most important details you need to do is to prepare an invoice. The product packaged in order to deliver the order to the customer is delivered to the cargo company together with the invoice. This is how forward direction e-commerce logistics works in a simple way. It is the responsibility of the seller to inform the recipient of the exact location of a shipment by following SMS or e-mail notifications from the moment of shipment to the delivery of a shipment. Despite best efforts, the possibilities for incorrect or damaged shipments cannot be ruled out. In such cases, efficient reverse logistics is essential. It is the responsibility of logistics to retrieve these defective or damaged materials and replace them within a reasonable time with an appropriate order to satisfy the customer. A seamless exchange or replacement process goes a long way in building trust between the buyer and an e-commerce company.

Logistics Process in Dropshipping

The shipping process seems to be the biggest drawback for Amazon dropshipping. In this e-commerce model where you are a supplier between the manufacturer and the consumer, it is thought that there is a problem with order tracking, return process and customer satisfaction. Most of the vendors who stated that these problems exist or convey their experiences do not have a good organizational chart. The shipping process is not easy in the dropshipping model, but with a good organizational chart, you can make this process easier.

Remember that in the dropshipping model, the customer can only communicate with you, and you need to establish a great communication network between the manufacturer and the consumer in case of problems that may occur during the shipping process. At the same time, you can use this warehouse service to meet your return and faster shipping requests with Pirahas free warehouse service and maximize customer service.

 

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Make the shipping time specific.

Setting realistic expectations for e-commerce shipping will save you headaches later on. Don’t be shy about delivery times, even if they are long. Suppose your supplier says it will take 20-40 days to deliver a product to you. Stating that the product will be delivered within three weeks might increase a few more sales, but it will also send more emails to your inbox from people asking for a refund. It might be a good idea to have a “shipping details” page on your website that you can link from the checkout page and footer. The more transparent the better.

Of course, you don’t want shipping information to dominate your store. And it’s not good to remind people that shipping can take longer than a month. However, being transparent will neutralize complaints and refund requests. It will be for your benefit not to keep the delivery interval of the product too long, instead of “7-35 days” “14-35 or 20-35 days” will be more logical. Giving such a long interval will cause the customer’s perception of trust towards you to drop.

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You should contact your manufacturer quickly and easily.

Although not all dropshipping suppliers have perfect communication, they will normally respond if you contact them. Contacting suppliers gives you the chance to respond and personally evaluate their credibility. When the customer encounters a problem, your response time should never exceed one day to solve this problem. Since the problem is most likely related to the production process or the procurement process, you need to contact the manufacturer store easily and quickly. The user who can get a quick answer about the problem he / she is experiencing will have a positive opinion about your store.

Turn slow shipping times into a marketing tool

This is easier said than done. However, if you are transparent and clear about shipping times, you can have some fun with long shipping times and create a positive energy for your customers. For example, if you are in the yoga niche and your product may take several weeks to arrive, remind users that yoga is a good way to strengthen patience. If you are selling sweaters to customers, make sure the weather will still be cold when the sweater reaches them. You can create an e-mail organization that specifies the procurement processes. In slow processes, you can both inform your customers and create a smile on their faces. The point you need to be aware of is that this funny atmosphere can harm you when the specified time is exceeded.

Offer free shipping deals

People can freely choose the products they want. Sure, it’s nice to have an Amazon order coming in a day. However, it’s a proven Amazon experience that customers are more cost-conscious than time-conscious: Users tend to ignore long delivery times if the product is cheap. Charge a little more for the product itself and then mention your free shipping to the world. State aloud about “FREE SHIPPING” and it will affect user expectations instantly. People will anticipate and accept a slower delivery time. In this case, they will like you more because you offer them a free service and they can add it to their favorites.

Get customers’ phone numbers

 

Informing via e-mail may seem easier and inexpensive, but the fastest way to interact is always on the phone. Shoppers are not always willing to give their phone numbers. Okay, they’re never keen to give out their phone numbers. However, asking customers to leave their phone number can help with shipping. Delivery companies usually send SMS notifications or calls. Including the phone number as a field when you receive customers’ information reduces the chance of a delivery being missed.

 

Shipping is one of the most important issues when e-commerce with the dropshipping model on Amazon. The ultimate goal of the customer is to use the product he has bought as planned. Delivering the right product to the customer at the specified time is one of the keys to success. Here, working with the manufacturers you trust and establishing a functioning organizational chart is the path that will lead you to this success. You can turn this process, which seems to be the biggest disadvantage, into an advantage by managing it correctly.


However, to do Amazon dropshipping, you need to do good product research. Which product will you sell in which market, how many products are sold from the same product in that market and what are the prices, all of them seem really difficult to investigate, right? You don’t have to worry about this, because pirahas does all this for you and in addition promises you a free dropshipping training kit that you can use throughout your life. Sign up for Pirahas for free and get ahead in this competitive market.

If you have found the answers to your questions about the logistics process in e-commerce, we recommend using the Pirahas software that will facilitate all your product search work. Pirahas allows you to find products, add them to your Amazon store and ship directly to your customers. No inventory, no risk. Let’s get started with dropshipping right now!

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